For end customers and retailers
TENSE would like you to be satisfied with your watch. Tense Wooden Watches provides a 2-year limited warranty on manufacturer’s defects present at the time of purchase.
Parts and Service Warranty does not cover:
Case, battery, crystal, buckle, strap or bracelet. Damage due to abuse (e.g. water damage, mishandling, alterations to any component) will void the warranty, and normal wear and tear could be repaired at the customer’s expense.
Of course, we also provide after-sales services for any problems that are not a result of manufacturer's defects..
Please fill in and send us this form and we will reply as quickly as possible to let you know how we can best help you.